2000-2007
Tyrol Control Center - started as dispatcher - supervisor - additional task: process management
Since 2008
Emergency Call Center Lower Austria - as Head of Process Management - projects carried out: standardized emergency call response, introduction of health advice 1450, standardization of processes in the areas of dispatching, call taking, QM,
... I am myself an active emergency paramedic NKI in Austria
Speaker's events
(1)desim
Effective Control Center Communication – Procedural Concepts & Case Studies
Henry Lakatos
CEO | DIEP Leitstellenplanung
Christian Laucher
Head of Process Management | Notruf Niederösterreich GmbH (
When
27.11.2025
01:50 PM - 02:20 PM
Where
Congress Centre North, Konrad-Adenauer-Saal